Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason. The cancellation period is thirty days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must send a clear declaration (e.g. a letter sent by post or email) to us (TheCode Cosmetics GmbH, Feldbergblick 14, 61273 Wehrheim, Germany, info@thecodecosmetics.com, phone: +491717586258) Inform you of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Items returned outside of the stated return period will not be accepted.

Please note: A refund for our return can only be made if the item arrives in its original condition and undamaged. Only products that have been used properly will be taken back. A check of the amount of the product still contained will be carried out by us when it is returned. If it turns out that the product has been used improperly or has been emptied, we will refuse to refund.

If you want to return items from an order, please note the following:
Always send individual items and sets back to us in their entirety and in their original, undamaged packaging.

The return of vouchers and e-vouchers is excluded.

Returns that have been used, altered or damaged will not be accepted and may be returned to you and / or a refund refused. We cannot be held responsible for missing returns or items in transit.

You bear the direct costs of returning the goods.

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling you that is not necessary to check the nature, properties and functionality of the goods.

Model withdrawal form

If you want to cancel the contract, please create a form with the following information and send it back to us.

An: TheCode Cosmetics GmbH, Feldbergblick 14, 61273 Wehrheim, Germany, info@thecodecosmetics.com

  • I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*) / received on (*)
  • Name of the consumer (s)
  • Address of the consumer (s)
  • Signature of the consumer (s) (only if this is communicated on paper)
  • date

(*) Delete where inapplicable.


the future of skincare


Get 5€ discount as a welcome gift!

Become an insider at TheCode and be the first to hear about new products and offers. Our privacy policy applies.