Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (TheCode Cosmetics GmbH, Feldbergblick 14, 61273 Wehrheim, Germany, info@thecodecosmetics.com, phone: +491717586258) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can either issue a statement of your own words or use the below sample withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Items that are sent back after the specified return period will not be accepted.

Please note: We can only issue a refund for a return if the item arrives in its original condition, undamaged and unused. Once the product has been opened or used, a refund is not possible if the product is not liked or for any other reason.

If you wish to return items from an order, please note the following:
Always return individual items and sets to us complete and in their original packaging.

The return of vouchers and e-vouchers is excluded.

Returns that have been used, altered or damaged will not be accepted and may be returned to you and/or a refund may be denied. We cannot be held responsible for missing returns or items in transit.

You bear the direct costs of returning the goods.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may  withhold the reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to you handling the goods in a way that is not necessary for the inspection of the condition, properties and functioning of the goods.

Standard withdrawal form

Should you wish to withdraw from the contract, please fill out this form and return it to us.

To: TheCode Cosmetics GmbH, Feldbergblick 14, 61273 Wehrheim, Germany, info@thecodecosmetics.com

  • I/We (*) hereby withdraw from the contract concluded by me/us (*) governing the sale of the following goods/the rendering of the following service (*)
  • Ordered on (*)/received on
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Consumer's signature (only in the case of notification on paper)
  • Date
  • (*) Delete as applicable

 

the future of skincare


Get 5€ discount as a welcome gift!

Sign up for our newsletter and be the first to hear about new products and offers. Our privacy policy applies.